| Please call us 1-800-865-5545 during our normal business hours for return authorization prior
to returning any merchandise. Merchandise must be returned in sellable condition
in order to receive credit. Full credit will be issued for unopened merchandise
returned within 15 days of your receipt of shipment. A 15% restocking fee will
be applied to authorized returns received after 15 days and a 25% restock fee
will be applied to unauthorized returns. Product returns cannot be
accepted after 30 days.
Damaged Shipments:
We make every effort to safely secure and ship all packages, but we understand
that sometimes merchandise can be damaged during the shipping process.
Merchandise damaged during shipping should be reported to us within 24 hours of
receipt. We will contact the shipping company for visual inspection of the
merchandise and box. We will then issue you credit for the amount of any
confirmed damaged merchandise.
Back Orders:
We regularly stock every item we carry. Although every attempt is made to
maintain inventory of each product we carry, occasionally we may run out of
certain products. In this event, we will give you an estimated time of
availability and give you the choice of canceling the out-of-stock items,
holding off shipment of your entire order until the product is available, or
receiving a partial shipment of the in-stock items first and the out-of-stock
items when they are available. No additional shipping charges will be incurred
by the customer for these partial shipments.
|
